I lead the implementation and optimization of MS Copilot and other GenAI solutions within the employee digital workplace. My role involves strategic planning, product management, solution architecture, and collaboration with cross-functional teams to drive digital transformation and enhance user experiences.

• Spearheaded the rollout of Microsoft Copilot, including assessment, research, change management, and operational readiness.
• Managed new service demands and aligned stakeholders around the product vision.
• Identified and translated user needs into business requirements, ensuring alignment with organizational goals.
• Defined the vision and evolution roadmap for the product in close collaboration with Microsoft.
• Led the continuous improvement program for office collaboration services, focusing on user experience.
• Coordinated with stakeholders, teams, and third-party collaborators to ensure compliance with project requirements.
• Conducted user research and analysis to identify pain points and opportunities for improvement.
• Developed and maintained solution or service documentation, ensuring scalability, security, and performance.
• Drove user adoption and engagement through effective communication, training, and support initiatives.

We make the experience of travel better for everyone, everywhere by inspiring innovation, partnerships and responsibility to people, places and planet. Our technology powers the travel and tourism industry. We inspire more connected ways of thinking, centered around the traveler. Our platform connects the travel and hospitality ecosystem. We are making travel a force for social and environmental good. We are passionate about travel. With a unique perspective, at the heart of our industry, we are redesigning the travel of tomorrow.