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CO-LOCATED EVENTS

Speaker

Thierry Moncoutie

Senior Product Marketing Manager, lumapps

With almost 30 years of experience in the IT industry, I've worked with software vendors, hardware manufacturers, and IT consulting firms, making me a well-rounded and seasoned product marketing professional. I love working in diverse environments, collaborating with cross-functional teams, and taking on new challenges. Whether with the Product, Engineering, Sales, Pre-Sales, Customer Success, Professional Services, or Leadership teams, I thrive on building relationships and driving results.

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Session

How to Create an Employee Experience that Matches the Customer Experience?

1 | Challenge your peers roundtable

Monday, June 30

04:45 pm - 05:45 pm

Live in Berlin

Less Details

  • What are some strategies and best practices for empowering employees to take ownership of delivering exceptional customer experiences, and how can these be integrated into the employee experience?
  • In what ways can technology and tools be leveraged to enhance the employee experience and enable employees to better understand and serve customers’ needs and preferences?
  • How can leadership and management teams play a pivotal role in fostering a positive employee experience that directly impacts the customer experience, and what leadership behaviors are essential for achieving this alignment?
  • How can we measure and quantify the impact of a positive employee experience on customer satisfaction and loyalty, and what key metrics should we track to evaluate this alignment?
  • What role does training and development play in ensuring that employees have the skills and knowledge needed to provide a seamless and exceptional customer experience, and how can organizations continuously improve their training programs?
Workshop

Company

lumapps

https://www2.lumapps.com/social-intranet
LumApps is the only intranet packaged solution that allows employees to feel connected to their company and engaged in their work, from anywhere, by delivering a smart, modern digital headquarters where they can design their ideal work experience. LumApps was founded in 2015 to unify the modern workforce through better communication, engagement, and instant access to information. Integrated with Google Workspace and Microsoft 365, LumApps intelligently connects people, information, and business applications to empower employees and enhance productivity. The product tailors each experience to the unique needs of the employee, from executives and managers to frontline workers. LumApps is a true SaaS platform, designed to scale to the needs of today’s largest enterprises and is easily accessible across any device or language.
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