I lead the implementation and optimization of MS Copilot and other GenAI solutions within the employee digital workplace. My role involves strategic planning, product management, solution architecture, and collaboration with cross-functional teams to drive digital transformation and enhance user experiences.

• Spearheaded the rollout of Microsoft Copilot, including assessment, research, change management, and operational readiness.
• Managed new service demands and aligned stakeholders around the product vision.
• Identified and translated user needs into business requirements, ensuring alignment with organizational goals.
• Defined the vision and evolution roadmap for the product in close collaboration with Microsoft.
• Led the continuous improvement program for office collaboration services, focusing on user experience.
• Coordinated with stakeholders, teams, and third-party collaborators to ensure compliance with project requirements.
• Conducted user research and analysis to identify pain points and opportunities for improvement.
• Developed and maintained solution or service documentation, ensuring scalability, security, and performance.
• Drove user adoption and engagement through effective communication, training, and support initiatives.