Case study
Monday, June 30
09:35 AM - 10:00 AM
Live in Berlin
Less Details
Amadeus was among the pioneers in implementing MS365 Copilot globally. Starting in September 2023, they rolled out the Microsoft GenAI solution to half of their employees. Marco, who plays a key role in this initiative, is responsible for strategic planning, product management, solution architecture, and collaboration with cross-functional teams. In this presentation, you will learn:
I lead the implementation and optimization of MS Copilot and other GenAI solutions within the employee digital workplace. My role involves strategic planning, product management, solution architecture, and collaboration with cross-functional teams to drive digital transformation and enhance user experiences.
• Spearheaded the rollout of Microsoft Copilot, including assessment, research, change management, and operational readiness.
• Managed new service demands and aligned stakeholders around the product vision.
• Identified and translated user needs into business requirements, ensuring alignment with organizational goals.
• Defined the vision and evolution roadmap for the product in close collaboration with Microsoft.
• Led the continuous improvement program for office collaboration services, focusing on user experience.
• Coordinated with stakeholders, teams, and third-party collaborators to ensure compliance with project requirements.
• Conducted user research and analysis to identify pain points and opportunities for improvement.
• Developed and maintained solution or service documentation, ensuring scalability, security, and performance.
• Drove user adoption and engagement through effective communication, training, and support initiatives.